Questions people actually ask.
If yours is not here, call (515) 420-0354. A dispatcher in Ankeny answers it.
How far do you deliver?
We run out of Ankeny. Delivery and pickup are free within 100 road miles of our yard, which covers Ames, Marshalltown, Fort Dodge, Pella, Ottumwa and everything between. Past it, Waterloo, Iowa City, Cedar Rapids and Council Bluffs included, we still come for $2 a mile for each leg beyond 100, worked out from your address and shown before you pay. We deliver and pick up in Iowa only.
Does delivery cost extra?
Inside 100 road miles of our Ankeny yard, no. Drop-off and pickup are both free, including picking up from your new address after you move. Past 100 miles it is $2 a mile for each leg, the delivery run and the pickup run priced separately, and the booking page shows the figure before you pay.
How many totes do I need?
A studio is about 15, a one-bedroom about 30, a two-bedroom about 44, a three-bedroom about 66. Each tote is 4 cubic feet, about a large moving box, so if another company quotes you more bins for the same house, check their size first — most rental bins are about 2.5 cubic feet. The estimator will work it out from what you actually own, and we bring spares on the truck either way.
What if I run out mid-pack?
It is easier to avoid than to fix. Order a few more than you think you need, because the driver carries spares: if you are home you can take a few more at your tier, or hand back ones you do not want and we refund them. If you still come up short, call or email us and we will get more out to you; a second run is a flat $49, plus the extra totes at your tier.
How long do I get them?
Two weeks is the standard term: about a week to pack and a week to unpack. Seven days is $1 less per tote if you are moving fast. Need longer? Call, text or email us, and we'll move it. Tell us by 7 p.m. the day before pickup so the truck can be rerouted.
Do I need to be home?
No. Tell us where to set them (garage, front porch, side door) and give us a code if there is a gate. The driver stacks them at the nearest dry, accessible spot outside and sends you a photo, by text if you opted in, and by email. We do not carry them inside.
Are they clean?
Every tote is washed and sanitized between rentals and comes to you nested and dry. If one arrives dirty, reply to the drop-off email with a photo within 24 hours and we credit one tote at your order's rate. You never clean them before pickup: dust, dirt and pet hair are our job, free.
What comes with them?
A dolly, one label and one zip tie per tote. A second dolly is $15.
What should I not put in them?
Open liquids, anything wet, paint, fuel, propane, and food that will spoil. Keep each tote under about fifty pounds and do not stack more than five high. Please do not tape the plastic. That is what the labels and zip ties are for.
What if one breaks or goes missing?
Scuffs and scratches are normal and they are on us. A lost or cracked tote is $55 and a lost dolly is $150, charged only if it actually happens.
How do I compare your price with another quote?
Compare room, not bin count. Our tote is 4 cubic feet; the usual rental bin is about 2.5, so one of ours holds roughly a bin and a half. At $6.50 to $7.00 for two weeks that is about $1.63 to $1.75 per cubic foot, delivery and pickup included. Most other quotes are for a 2.5 cu ft bin: divide by 2.5 and add the fee to compare.
Will you text me?
Only if you tick the optional text box when you book, and only about your order: when you book, at 6 p.m. the evening before delivery and before pickup so you can confirm in one tap (call or text to change it), when the truck is on its way, when the totes are down, if a date changes or a card fails, and when everything is back. Everything also comes by email, and if you don't opt in, email is all you get. Reply STOP to any text and we stop.
What if I finish early?
Call or text and we come sooner, free. The rental price does not change.
Do you deliver on Sundays?
Yes. Seven days a week, morning or afternoon window. Book by 7 p.m. for delivery tomorrow.
Can I cancel?
Call, text or email and we make the change. Free until 7 p.m. the day before delivery. After that, cancelling or moving the day can cost 50% of the order.
When do you charge my card?
Nothing is charged when you book. We save the card and charge it the morning of delivery; your receipt follows by email.
Do you do offices and remodels too?
Yes. Same totes and the same pricing. Remodels tend to want the seven-day term, offices the fourteen.