Rental agreement
The whole thing, in plain words. You agree to this when you book. Version v2026-10, last updated October 2026.
The short version
Terms
01Term and price
Rentals run 7 or 14 days from the delivery date. Price is per tote for the whole term, at the tier your total lands in, and the tier is set by the total number of totes in your order. Prices are on the pricing page and are the ones shown at checkout.
02What is included
One dolly, one label and one zip tie per tote, delivery, and pickup anywhere within 100 road miles of our Ankeny yard. Pickup can be at a different address than delivery at no charge. Additional dollies are $15 each.
03Payment
We save your card when you book and charge the order total the morning of delivery. Nothing is charged at booking. If you change the order before delivery, we charge the new total instead. Extra totes or extra weeks added mid-rental are billed to the same card.
04Rescheduling and cancellation
Move your delivery date, or cancel, at no charge until 7 p.m. the day before delivery; cancel by then and we never charge the saved card. Move a pickup free until 7 p.m. the day before pickup. After the cutoff, or on a failed delivery, we may charge 50% of the order total. A failed delivery means we could not reach the drop spot, or the card was not paid. Nobody needs to be home, so nobody being home is not a failed delivery. A missed pickup is a $49 return trip.
05Extending
Call, text or email us by 7 p.m. the day before your scheduled pickup. Each extra week is billed at the 7-day rate for your tier, so it never costs more per tote than your booking. If we can't collect on the pickup day, the $49 return trip covers our wasted trip, and each started week until we collect is billed as an extra week. Totes not returned 14 days after the scheduled pickup are billed as lost, $55 each.
06Delivery and access
We set totes at the nearest dry, accessible spot outside: garage, front porch, side door or another spot you name. We do not carry them inside, upstairs, or into a unit. Give us a gate or garage code if one is needed. The driver photographs the drop and sends the picture to you by email, and by text if you opted in.
07Weight and stacking
Fifty pounds per tote is the limit, and lids must close flat. Stack no more than five high, four on an uneven floor. Do not stand or sit on them, and do not drag a loaded tote across a finished floor.
08What not to pack
No liquids, paint, fuel, propane, solvents, or anything flammable. No perishable food. Nothing wet or damp. No hazardous, illegal or living contents. No tape or adhesive labels on the plastic. We may refuse pickup of totes containing any of these, and you are responsible for cleanup or disposal costs.
09Damage and loss
Normal wear, scuffs and scratches are on us. A cracked, broken or missing tote is $55. A missing dolly is $150. Cleaning is included: every tote reaches you cleaned and disinfected, and you never pay to have one cleaned afterwards. For a missing or cracked tote or dolly we email you an itemised notice first and charge the card on file three days later, unless you reply.
10Your contents
The totes are ours; what you put in them is yours. We are not responsible for the contents, including damage from how they were packed, weather during the drop, or anything left in a tote at pickup. Check every tote before we collect. Items found are held 14 days.
11Sanitation
Every tote is cleaned and disinfected between rentals. If one arrives dirty, reply to the drop-off email with a photo within 24 hours and we credit one tote at your order's rate.
12Service area
100 road miles from our Ankeny yard. Delivery and pickup are free inside that. Past it we still come, anywhere in Iowa, at $2 a mile for each leg past 100 road miles (the delivery run and the pickup run are each priced from their own address); Book bins shows the cost before you pay.
Fees at a glance
- Cancel or move by 7 p.m. the day before delivery
- free
- Cancel or move after that cutoff, or a failed delivery (we couldn't reach the spot, or the card wasn't paid)
- 50% of the order
- Missed pickup, return trip
- $49
- Second dolly
- $15
- Each leg past 100 road miles from our Ankeny yard
- $2 a mile
- Second delivery run if you add totes after delivery
- $49 flat
- Cracked, broken or missing tote
- $55
- Unreturned 14 days after pickup
- billed as lost, $55 a tote
- Missing dolly
- $150
- A tote that arrives dirty (photo within 24 hours)
- one tote credited at your rate
- Earlier pickup when you finish early
- free · no refund of unused days
- Cleaning after your rental
- on us, always
Questions about any of this: (515) 420-0354 or [email protected].