Privacy policy
What we collect, why, and who sees it. Last updated October 2026.
The short version
Details
01What we collect
Your name, email address and mobile number. The delivery address and, if you are moving, the pickup address. Any gate or garage code and driver notes you give us. Your order: tote counts, term, dates and delivery window. Card details are entered on this site but handled by our payment processor, Stripe, not stored by us. When you tick the rental agreement we record the time, your IP address, your browser and the agreement version, as your signature.
02Why we collect it
To schedule and route the truck, to reach you on delivery day, to bill you, to answer questions about your order, and to keep records we are required to keep for tax and accounting.
03Photos of your drop
Our driver photographs the totes where they are set down and sends that picture by email to the address on your order, and by text to your mobile if you opted in. The photo is sent from our mailbox and is not stored on this site.
04Texts
Texts are optional. We text you only if you tick the separate "Text me about this booking" box when you book; you can book without it and we email you everything either way. We ask for a mobile number so the driver can call. If you opt in, we text from (515) 420-0354: a text when you book, a reminder at 6 p.m. the evening before delivery and before pickup, a text when the truck is on its way, when the totes are delivered, when anything about your dates changes, if a card payment fails, and when everything is collected. About 7 messages per rental, all about your order. We send no marketing texts, ever. Msg & data rates may apply. Reply STOP to any text and we stop texting you; reply HELP for help. Mobile numbers are never shared or sold, and your opt-in is never shared with anyone for their own messages.
04bEmail
We email your confirmation, your receipt, the drop-off photo, and anything you need to change or extend your rental. If we ever start a newsletter it will be a separate, opt-in list with an unsubscribe link in every message.
05Card details
Card numbers are collected through our payment processor, Stripe, and never touch our own systems or staff. We can see the last four digits and the card brand, nothing more. The processor keeps the card on file so we can charge the morning of delivery and bill any extra weeks or damage fees.
06Who we share it with
Only the companies that make the service work: our payment processor (Stripe), our texting provider (Twilio), Google Maps (for address suggestions and road miles), our email provider, our scheduling and accounting software, and New Relic (for site monitoring). Each sees only what its job requires. We do not sell, rent or trade your information to anyone. If law enforcement makes a valid legal request, we comply and tell you unless we are barred from doing so.
07Gate and garage codes
Codes are stored with your order so the driver can use them for both trips, and are deleted 30 days after pickup. If you would rather we delete a code sooner, ask and we will.
08How long we keep things
Order records for seven years, as our accountant requires. Access codes for 30 days after pickup. Email threads for two years. Drop-off photos live in our sent mail, not on this site. The texted copy is deleted from our texting provider once it has been delivered. If you ask us to delete what is not legally required, we will.
09Your choices
Ask us what we hold about you, ask for a copy, ask us to correct it, or ask us to delete what we are not required to keep. Email or call and we will handle it within 30 days at no charge.
10Cookies and this website
We use no advertising trackers, no third-party pixels and no cross-site profiling. The site keeps a small amount of information in your browser so your booking survives a page reload. We use New Relic to keep the site working well: it records the pages you view, how long they take to load, any script errors, your browser and device type, and an approximate location from your IP address. It is used only for that, never for advertising. If we ever add another tool like it we will name it here first.
11Children
This service is for adults. We do not knowingly collect information from anyone under 18. If you think we have, tell us and we will delete it.
12Security
Card data is handled by Stripe, a PCI-compliant processor. Our own records sit behind password-protected staff accounts. No system is perfect; if a breach ever affects your information we will tell you promptly and tell you what to do about it.
13Changes
If this policy changes we update the date at the top. If a change is significant we will email anyone with an active rental.
Questions or requests
For rental terms, weight limits and damage fees, see the rental agreement. For the rules of using this website, see the terms of use.