Terms of use
The rules for using this website. The terms of an actual rental are in the rental agreement. Last updated October 2026.
Terms
01Who we are
This site is operated by Iowa Bins, of Ankeny, Iowa. Using the site means you accept these terms. If you do not accept them, do not use the site.
02Booking through this site
A booking is confirmed the moment you complete it, and the confirmation email follows straight away. We save your card; nothing is charged or held until 6:00 a.m. on delivery day. We may still cancel a booking if the address cannot be reached, the totes are not available, or we believe the order is fraudulent. If we do, nothing is charged and we remove the saved card.
03Prices and estimates
Prices shown are the ones we charge, and the total at checkout is the total, except sales tax, which is worked out again when the card is charged. The tote estimator and the counts on our sizing pages are estimates, not promises. How many totes you actually need depends on what you own and how you pack. The driver carries spares: if you are home you can take a few more at your tier, or hand back ones you do not want and we refund them. If nobody is home you get what you booked.
04Accuracy of what you tell us
Give us a real name, a working mobile number, a working email address and a correct delivery address. We are not responsible for a delivery that fails because the address, code or contact details were wrong.
05Texts
Iowa Bins order texts are optional. You get them only if you tick the separate "Text me about this booking" box when you book, or say yes when we take your booking by phone; you can book without them and we email you everything either way. They come from (515) 420-0354 and are only about your rental: the booking confirmation, a reminder the evening before delivery and before pickup, the truck on its way, the drop-off photo, changes to your dates, a card payment that fails, and pickup complete. About 7 messages per rental. Msg & data rates may apply. Reply STOP to any text and we stop texting you; reply HELP for help, or email [email protected] or call (515) 420-0354. Carriers are not liable for delayed or undelivered messages. We never share or sell your mobile number or your opt-in; see the privacy policy.
06Availability
We try to keep this site up and accurate, but we do not guarantee it is available without interruption or free of errors. Calendar availability can change between the moment you look and the moment you book.
07Our content
The text, layout, photographs and graphics on this site belong to us. You may read, print and share pages for your own use. You may not copy them into a competing service, republish them commercially, or scrape the site for a dataset.
08Acceptable use
Do not attempt to break, overload or probe this site, do not submit other people's information without their permission, and do not use the booking form to place orders you do not intend to keep.
09Links out
Where we link to somebody else's site we are pointing at it, not vouching for it.
10Limits
To the extent the law allows, we are not liable for indirect or consequential losses arising from use of this website, such as a missed move date caused by a site error. Nothing here limits your rights under the rental agreement or any right that cannot be waived under Iowa law.
11Governing law
These terms are governed by the laws of the State of Iowa, and any dispute belongs in the state or federal courts serving Polk County, Iowa.
12Changes
We may update these terms. The date at the top changes when we do, and continuing to use the site means accepting the update.
Questions
See also the privacy policy and the rental agreement.